Job Description:

Collections Agent

Red Recruitment is recruiting a Collections Agent to join our client's specialist customer support team in Glasgow.

You will support customers experiencing financial difficulties, handling sensitive conversations about secured and unsecured debts. Taking the time to understand each customer's personal and financial circumstances, you will help identify suitable options and support them towards a more manageable financial position.

Benefits and Package for a Collections Agent:

• Salary: £13.30 per hour

• Hours: 37.5 hours per week, with shifts between Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pm

• Rota: Six-week rolling rota, working two in six Saturdays with a weekday off before each Saturday shift

• Contract Type: Permanent

• Location: Glasgow city centre, with the option to work hybrid after six months

• Five-week training programme

• Regular reward and recognition
  
  

Key Responsibilities of a Collections Agent:

• Handling inbound and outbound calls with customers experiencing financial difficulties

• Understanding customers' personal circumstances, financial commitments and support needs

• Reviewing income, expenditure and budget information to discuss appropriate options

• Supporting customers throughout the collections process, including more complex or escalated cases

• Recognising vulnerability and adapting your approach to provide appropriate support

• Explaining next steps clearly and delivering difficult information with empathy and care

• Maintaining accurate customer records and following relevant procedures and regulatory requirements
  
  

Skills and Experience of a Collections Agent:

• Previous experience in a customer service environment

• Excellent communication and listening skills, with confidence discussing sensitive subjects

• An empathetic, patient approach to supporting vulnerable customers

• Resilience and the ability to remain calm during challenging conversations

• Strong problem-solving skills and the ability to assess individual circumstances

• Good attention to detail and confidence using computer systems

Successful candidates will be required to complete a basic credit check and criminal background check.

If you have the relevant skills and are interested in this position, please apply now!

Red Recruitment (Agency)