Job Description:

voco Grand Central Hotel are looking for our next Front Office Night Team Member to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

As a Front Office Nights Team Member, your duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will be setting up breakfast, getting the hotel ready for the next day along with doing fire walks etc. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

We are looking for someone who has…

• Availability to work a 4-on-4-off shift pattern, with shifts varying between 21:30–08:30 and 20:30–07:30. A flexible approach to working hours is essential to meet the operational needs of the business.

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial

• Confident working on Hotel systems, experience working with Opera specifically is a big plus

• An un-stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay

• An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable

• Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

Being a host at voco, we offer you the following benefits…

• Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.

• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.

• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

• Hotel specific benefits – generous discounts in our Champagne Bar (*must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.