Job Description:

Major Account Customer Hire & Sales Coordinator

We are seeking a proactive and customer-focused Major Account Customer Hire & Sales Coordinator to join a busy and fast-paced team. This is an excellent opportunity for an individual who thrives on building relationships, coordinating multiple requests, and delivering exceptional customer service.

Acting as a key point of contact for major account customers, you will manage hire and sales enquiries from initial request through to completion, ensuring service level agreements are met and customers receive a seamless experience at every stage.

Working closely with customers, suppliers, account managers, and operational teams, you will play a vital role in supporting business growth while maintaining the highest levels of accuracy, efficiency, and customer satisfaction.

• Coordinate all aspects of customer hire and sales requirements from enquiry through to fulfilment.
• Manage multiple customer accounts, ensuring service level agreements and response times are consistently achieved.
• Process quotations, contracts, and orders accurately using company systems.
• Build and maintain strong working relationships with customers, suppliers, and internal stakeholders.
• Source equipment and services from both internal divisions and approved external suppliers.
• Negotiate delivery schedules, availability, and rates where appropriate.
• Monitor ongoing enquiries and projects, ensuring customers are kept informed throughout the process.
• Handle customer enquiries, breakdown requests, off-hires, and service issues in a professional and timely manner.
• Liaise with operational teams to ensure equipment availability and service expectations are met.
• Escalate and communicate any service concerns or operational challenges to relevant stakeholders.
• Produce accurate reports and account updates for account managers and leadership teams.
• Ensure all customer information, contracts, and records are maintained accurately.
• Identify opportunities for additional sales, cross-selling, and enhanced customer support.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

To be successful in this role, you will demonstrate:

• Previous experience within account management, customer service, sales support, hire control, coordination, logistics, or administration.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• The ability to manage multiple priorities within a fast-paced environment.
• A customer-first approach with a focus on delivering exceptional service.
• Strong commercial awareness and problem-solving skills.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and Microsoft Office applications.
• A proactive attitude with the ability to work independently and as part of a team.
• The ability to remain calm under pressure and meet deadlines consistently.

• Competitive salary and benefits package.
• Structured training and development opportunities.
• Career progression within a growing and successful organisation.
• Exposure to key national customer accounts.
• Supportive and collaborative working environment.
• Opportunity to develop commercial, operational, and account management skills.
• Recognition and reward for individual and team performance.

• Achievement of customer service and response time targets.
• Accuracy of quotations, contracts, and customer records.
• Customer satisfaction and feedback.
• Effective management of account activity and enquiries.
• Contribution to additional sales opportunities and revenue growth.
• Strong stakeholder relationships across customers, suppliers, and internal teams.
• Delivery of reporting and administration to agreed standards.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.